Your First Day

Your manager added you to ORVO Staff. You'll get one email invite. Tap the button in it and the wizard takes you through everything you need to start work. The whole thing is three or four short steps and takes a couple of minutes.

The invite email

The email comes from your business name, not from "ORVO" — so look for "Welcome to [your business]" in your inbox. If it's not there, check spam. The link expires in 7 days; if it does, ask your manager to resend.

The onboarding wizard

Tapping the email's Complete setup button opens the wizard at staff.orvopos.com. What it asks for depends on what your manager already filled in — anything they pre-supplied is skipped, so most people see fewer than the full set.

1. Welcome — your shop logo, your name, and a short greeting. If you're a manager or supervisor, you can edit your display name here. If you're a regular staff member, your name is read-only — ask your manager to update it for you.
2. Online password — minimum 8 characters. Managers and supervisors use this to sign in at my.orvopos.com; everyone else uses it at staff.orvopos.com. Skipped if you already had an ORVO password from a previous setup.
3. A few more details — your date of birth (required) and your PPS number (optional). Your date of birth is used to put you on the right minimum-wage band on the roster. The PPS is encrypted and stored safely; leave it blank if you'd rather not share it now.
4. ORVO Authenticator — only shown to managers and supervisors. Install the ORVO Authenticator app from the App Store or Google Play, then tap "I already have the app" to copy your company code and setup token into it.
5. Wallet pass — adds your staff pass to Apple Wallet (iOS) or Google Wallet (Android) so you have it on your phone. Hold it up to the till's camera to clock in and out. You can skip and add it later.

When you finish, you're auto-signed-in. Managers and supervisors land on the owner portal at my.orvopos.com; everyone else lands on their own roster at staff.orvopos.com/my-roster.html.

Getting around

The top of every staff page shows the page icon and title on the left, with an info button (?) and the burger menu on the right. Tap the burger to open the menu. From there you reach Home, Time Off, Availability, My Hours, Notifications, Profile, Wallet pass, Settings, and Sign out. A small red dot appears on the burger when you have unread notifications. Tap the (?) for a quick reminder of what the current page does and a link to its help. Tap outside the menu or press Esc to close.

Signing in later

After your first day you sign in with the email your manager invited you on, and the password you set in the wizard. If you forget either, your manager can resend the invite or trigger a password reset.

Your sign-in is staff.orvopos.com. If you end up at my.orvopos.com (the owner site) by mistake, signing in there sends you straight to your roster — you don't need to remember which address to use.

Everything you'll use day to day — your roster, clocking in and out, time off, availability, your hours, and your wallet pass — has its own page in this guide, under Using ORVO Staff.

Your Roster

Your home page

When you sign in you land on your home page. At the top is a greeting, then two buttons — This Week's Roster and Next Week's Roster — that open the roster for your shop. You see the area(s) you're rostered in for that week and who else is working them with you — not areas you don't work. Next Week's Roster is greyed out until you're actually on next week's roster. The same two links are in the menu. Below the buttons are your next shifts — today and tomorrow at a glance, with your start and end time (days you're off show "Off"). Tap a day to see who else is on at your shop that day, their start and end time, and their role. If you work more than one shop, the day shows the shop you're rostered at that day.

Below the roster are three Quick links tiles for Time Off, Availability, and My Hours. The month calendar of everyone's time off and availability lives on the Time Off and Availability pages. The first time you arrive, a short welcome banner sits at the top; tap the X to dismiss it once you've read it. Your name, pay rate, and hours are set by your manager.

Clocking In & Out

Your home page has a Today card showing your shift time and where you're working. Once you clock in it turns green and shows a live timer counting up, marked Clocked in. On a break it turns red and reads On break. After you finish it reads Clocked out with the hours you worked. Before your shift, and on a day off, it's just a plain line like the days below it.

Tap the card any time to open today in full. You get the live clock, your clock-in and clock-out times in order, the button to clock in or out, and below that who else is working today with their times and role. It's the same who's-on list you see on the other days, with your own clock on top. The list stays there before and after you clock in.

The way to clock in or out is to hold your ORVO pass up to the till — that works whether the shop's internet is up or not. If a till is switched on, you can also do it from your phone: tap the Today card, then tap Clock in or Clock out (or Clock back in after a break). The request shows on the till, and a tap there clocks you in or out. While it waits, the button becomes a live countdown — tap it again to cancel. If nobody accepts it before the countdown runs out (your manager sets how long, usually a few minutes), it clears itself and you can ask again. If no till is switched on, the button is replaced with a line telling you to scan your pass at the till instead.

The Week progress bar at the top shows how much of your rostered hours you've worked this week. It fills as the week goes on and turns orange if you go past your rostered hours. Tap it to see a day-by-day breakdown of the week. Don't want the bar? Tap the × to hide it, and turn it back on any time from Settings → Show week progress.

All times read in hours and minutes (for example 3h 30m), with seconds added on the live clock.

Booking Time Off

Requesting time off

The Time Off tile (and the menu) opens the request form. Pick a type and the right fields appear:

• Day off — one date.
• Holiday — a date range (from / to).
• Half day — a date plus either Finish before or Start after a time, within your shop's opening hours.

Add an optional note and tap Send request. The request lands in your My requests list as Pending until your manager approves or declines it. You're told in the app and by email either way. While a request is still upcoming you can Edit it or Cancel it from the same list — editing one your manager already approved sends it back for approval. When you pick a date, any day you're already off (an approved or pending day off or holiday) is greyed out in the picker, so you can't book the same day twice. Days in a week whose roster is already posted are greyed out too — the roster's set for that week, so if you need a change there, speak to your manager directly.

This page also has a Team calendar — everyone's time off and availability across the month. Time off is green: a holiday is a bar across its days, a single day off is one marker. Availability is purple, and it shows your unavailability — solid on the days (or part-days) you can't work, with gaps where you're free. A pending request carries an amber underline. Your own requests are labelled; colleagues show without names (supervisors and managers see who). Tap a day to see what's on. The same calendar is on the Availability page.

Your Availability

The Availability tile (and the menu) is where you tell your manager when you can and can't work. You add one or more availability periods. A period is a window of dates with a weekly pattern inside it — for example, "College" runs 1 September to 30 June and inside that window you're unavailable Mon–Wed and available after 5pm on Thu and Fri.

Tap Add to start a period. The form walks you through four steps:

1. Name this period — a short label so you and your manager know what it covers. Examples: College, Christmas week, Summer, Wedding.
2. When does it run? — pick the start and end dates. Every period has a date range; there is no "forever". Days you've already booked off are greyed out, so a period can't start or end on a day you're off.
3. Set your weekly pattern — one row per weekday. For each day pick:
   • Available all day (the default) — nothing stops you working that day.
   • Unavailable all day — you can't work at all that day.
   • Available after a time — you can only work from that time onward (e.g. after 17:00).
   • Available before a time — you can only work up to that time (e.g. before 14:00).

   The times you can pick match that day's opening hours. If you work more than one shop, the list covers all of them.

4. Anything for your manager? — optional note (e.g. "college semester, exam week early May").

Tap Send for approval. The period lands in your list as Pending. Your manager reviews it and you're told in the app and by email either way.

Worked example: college + Christmas

This is the most common pattern — you're at college most of the year but free over Christmas.

1. Add a period called College — 1 September to 30 June. Set Mon, Tue and Wed to Unavailable all day. Set Thu and Fri to Available after 17:00. Leave Sat and Sun as Available all day.
2. College closes for Christmas, so add a second period called Christmas — 20 December to 3 January. Leave every day as Available all day.
3. Drag the Christmas period above the College period in the list. The top period wins on overlapping days. From 20 December to 3 January your manager sees you as fully available; the rest of the academic year they see the college pattern.

Fully available periods auto-approve

If every day in a period is set to Available all day, the period is approved straight away — no need to wait for your manager. Use this when you want to flag a window of "I'm completely free" (the Christmas example above) or to clear an old unavailable period without removing it.

Edit or cancel

To change an upcoming period, tap Edit, adjust any field — name, dates, weekly pattern, or note — and save. Editing a period your manager already approved sends it back for approval (you're told either way). To turn a period off, tap Cancel. Pending and approved periods can both be edited or cancelled while they still have days to come.

The Team calendar at the top of this page shows the whole team's availability and time off for the month. Your availability is the purple bar — solid on the days and part-days you're unavailable, with gaps where you're free (so a glance shows your pattern); time off is green. Your own periods are labelled, colleagues without names (supervisors and managers see who). Tap a day to see the exact rule. It's the same calendar as on the Time Off page.

Your Hours

Tap My Hours on your home page to see your hours, with your Worked, Rostered and Variance totals on top. Pick the period from the dropdown: this week, last week, today, or choose a particular week, a single day, or a date range to look back over. It only shows past and current hours. Next week's shifts are on your roster, not here.

Each day is a row you can tap to open. It shows the shift you were rostered for, your exact clock-in and clock-out times with the length of each, and your worked, rostered and variance hours for that day. So if you ever need to know what time you clocked in on a given day, it's right there.

Your worked hours come from clocking in and out at the till. They fill in once you clock out. A shift you're still on shows a green dot with your worked time ticking up. It's the same layout your manager sees, so your hours and theirs always match.

Your Wallet Pass

Your ORVO staff pass lives in your phone's wallet. You hold it up to the till's camera to clock in and out. If you tapped Skip on the wallet step during onboarding, you can add it any time. Tap Wallet pass in the menu — the page fetches your pass with one tap on Add to Apple Wallet (iPhone) or Add to Google Wallet (Android). On a computer you see an Email pass to my phone button instead — it mails you the pass link so you open it on your phone, where the wallet is. You don't need the original welcome-email link any more.

Lost or replaced your phone?

Open the welcome email we sent after you finished setup and tap Add to your phone’s wallet again. One button works for re-installs — it adds the pass to whichever wallet your phone uses (Apple Wallet on iPhone, Google Wallet on Android).

If the link doesn't work for any reason, ask your manager to resend the welcome email from their staff list.

Notifications & Profile

Notifications

Open Notifications from the menu to see every update your manager sent you. The list is most recent first. Each row shows the type (info / warning / error), a short title, the message, and how long ago it arrived. Tap a row to expand the full message; unread rows are marked, and tapping one marks it read.

Typical notifications you'll see:

• Your time-off, holiday, or half-day request was approved or declined.
• Your availability layer was approved or declined.
• A new roster has been posted for the week.
• Anything else your manager sends to you directly.

Two buttons sit at the top of the list:

• Mark All Read — only shows when you have unread notifications. Tapping it clears the red dot from the burger.
• Clear All — removes every notification from the list. You're asked to confirm first; it can't be undone.

The list updates on its own, so you don't need to reload. If a manager sends you something while you're on the page, it appears at the top.

Your profile and password

Tap Profile in the menu to see your display name (the short name shown on your wallet pass and at the till, up to 12 characters), your full name (on your employment record), and your email. All three are managed by your manager — ask them if anything needs to change. Below that, the Change password card lets you set a new password: enter your current password, a new one (at least 8 characters), confirm it, then tap Save.

Settings

From Settings in the menu you can turn email notifications on or off — a copy of every in-app notification (your day off or holiday or half day being approved or declined, and the like) is sent to the email on your staff record. Push notifications sit on the same page but are switched off until the ORVO Staff app is installed on your phone. Show week progress sits here too — the on/off switch for the week-progress bar on your home page.

Below the channels sits What you get told about: a switch per topic your role can quieten — managers see time off & availability requests, team changes and more. Turn a topic off and its notifications stop appearing for you; nobody else’s feed changes. Answers about your own requests and your own roster always come through, and so do errors that need fixing — while requests waiting on you (a time-off request sent to you as the coordinator, say) follow their topic’s switch. These switches change the in-app feed only; the email copy follows its own Email switch above.

Getting Started

The PrepStation is the kitchen screen. It shows the orders coming in as colour-coded cards on a touchscreen, so you can see what to make and in what order.

Starting up

When the PrepStation starts, a loading screen shows for a moment, then the login screen appears. If it was left on from the last shift, it may already be showing orders with the last person still logged in.

Logging in

The login screen shows SELECT USER with a grid of name buttons. Tap your name to log in. If the list is longer than the screen, scroll down to find yourself.

If you opened the login screen by mistake, tap CANCEL at the bottom to go back to the orders.

The main screen

The main screen has three areas:

• Buttons along the top — the row of buttons you use during a shift: Login/Logout, Undo, Transfer, Last 10, Printer, and Exit. Your shop logo sits on the right.
• Orders in the middle — where the order cards appear. They fill the left column first, then the right, oldest first. When more come in than fit on screen, they wait and appear as you finish the ones in front.
• The bar along the bottom — shows whether you're logged in (your name with a green dot, or "No user" with a red dot), the time, how many orders and items are on, and which station you're on.

The buttons along the top

Six buttons run across the top:

• Login / Logout — opens the name list to log in, or logs you out. The label swaps depending on whether you're logged in.
• Undo — brings back the order you just finished. See Completing Orders for more.
• Transfer — sends an order to another station. It's greyed out if there's nowhere to send to. See Completing Orders.
• Last 10 — shows the last 10 orders you finished, in case you need to check one.
• Printer — a quick tap turns the receipt printer on or off. It shows ON in green or OFF in red under the label. Press and hold to pick a different printer.
• Exit — closes the PrepStation. It's red so you don't hit it by accident. If you're logged in, it logs you out first.

The bar along the bottom

The bar along the bottom tells you at a glance:

• Logged in or not — a small dot on the far left: green with your name when you're logged in, red with "No user" when you're not.
• The time — shown as a 24-hour clock.
• Orders on — the middle shows how many orders and items are waiting (for example "3 Orders 7 Items").
• Your station — the right shows your station number and what it's set to make (for example "Station 3 — Savoury Crepes, Sweet Crepes, Waffles").

Logging out

Tap Logout along the top to log out. Your name clears from the bottom bar, the dot turns red, and the button goes back to "Login". A message confirms you're logged out. The orders on screen stay put — logging out doesn't clear them.

PrepStation Basics

The PrepStation is the kitchen screen. It runs full-screen on a kitchen touchscreen and shows the orders coming through as colour-coded cards.

Read an order card

Each order is a card. The colour tells you where it's going:

• Green — eat-in (the order number starts with E).
• Blue — takeaway (the order number starts with T).
• Grey — paused. The card is faded and its header is solid grey.

The top of the card shows the order number on the left, the number of items in the middle, and the timer on the right. Below that, each item is listed with its changes, instructions, and any allergen flags.

Two columns of orders

Orders fill the left column first, then the right. Each column fills up until it's full. If more orders come in than fit on the screen, the extra ones wait out of sight and appear as you clear the ones in front. The number waiting shows in the status bar along the bottom.

The timer and the colour warnings

Every card has a timer that counts up from the moment the order was placed at the till, shown as minutes and seconds in the top-right corner. It never stops — it always shows the real wait, even for paused orders.

As an order waits longer, the card changes to tell you to hurry:

• Under 3 minutes — normal. Plain card, no warning.
• At 3 minutes — the card gets an orange glow and the timer sits on an orange background. This one is getting on.
• At 5 minutes — the glow turns red and the timer goes red with white text. This one is late.

The glow makes overdue orders stand out, so you can spot them across the kitchen. Your shop can change these times.

Paused orders

A paused order stays on screen but goes faded, with a grey header marked PAUSED. It won't turn orange or red while it's paused, no matter how long it waits.

Recalled and split orders

An order that's been recalled or split has a darker header with a label in the middle:

• RECALL — this order was finished earlier and has been brought back.
• SPLIT — this is part of a bigger order. Only some of the items are on this card.
• RECALL | SPLIT — both, if it's been recalled and split.

On a recalled order the items show what changed: normal items look normal, removed items have a grey line through them, and added items have a green border.

Tap to complete, hold to see the recipe

There are two things you do on the screen:

• Quick tap — completes the order. The card comes off the screen.
• Press and hold — opens the recipe for the first item, with any changes highlighted.

Everything else — undo, transfer, the printer — is done with the buttons along the top of the screen.

How Orders Arrive

You do not create orders on the PrepStation. Orders come from the till and land on your screen on their own.

Orders appear on their own

When the person on the till sends an order, it appears on your screen within a couple of seconds as a colour-coded card. You do not need to refresh or check for anything.

Read the card colour

The card colour tells you at a glance whether the food is for dining in or going out:

• Green card — eat-in. Plate it up for the table.
• Blue card — takeaway. Package it to go.

Check the colour before you start so you know whether to plate or package.

Read the order card

Each card shows:

• Order number — in bold at the top-left. The letter is hidden, so you just see the number.
• Item count — next to the number, e.g. "3 items".
• Timer — in the top-right, counting up from when the order was placed, so you can see which orders have been waiting longest.
• Items — each one listed with its quantity (if more than one) and the name in bold.
• Changes — swaps and extras below the item, e.g. "no cheese, extra ham".
• Notes — any special instruction, e.g. "Make it well done".
• Allergen warnings — shown in a highlighted box with a warning icon, e.g. "Contains gluten". They stand out so you never miss one.

Where orders sit on screen

Orders fill the screen in two columns, oldest first. When you complete an order its card clears off and any waiting orders move up to fill the space. If more orders arrive than fit on screen, the extras wait in line and appear as space frees up.

Your station only shows your orders

Each PrepStation is set for a job, such as food or drinks. The till sends each order to the right station, so you only see the orders that are yours to make.

Modifiers, Instructions, and Allergens

When a customer changes an item at the till, those changes come through to your PrepStation order card. Here is how to read them.

Read the ingredient changes

Changes to the standard recipe show in bold under the item name, each with a bullet. They tell you at a glance what is different from normal. For example:

• no cheese, extra ham — leave the cheese out, add more ham.
• add bacon — add something that is not normally in it.
• without sauce — leave the sauce out.

Read the special notes

A special note is a request for that one item, like how to cook or plate it. It shows in italic under the item name, with a bullet. For example:

• Make it well done
• Sauce on the side
• Cut in half

A note is different from an ingredient change. An item can have both — a change to what goes in, and a note on how to make it.

Check the allergen box

An allergen warning stands out in its own box with a warning icon, a warm background, and brown text, so it catches your eye across the kitchen. The text is set at the till for that item, like "Contains gluten" or "Nut allergy".

Skip removed items

If an item was taken off the order before it reached you, its whole card turns grey and the text is struck through. Do not prepare it.

Check the full recipe

To see the full ingredient list for an item — handy when it has changes on it — press and hold on its card for about half a second. A recipe box opens showing:

• The item name.
• Every ingredient, in the order you make it, each with where to find it (like Fridge or Counter).
• The changes marked in: ingredients to leave out, ingredients to add more of, and anything extra to add slotted in at the right point.

The recipe comes from the shop's setup. If an item has no recipe set, the box tells you there is nothing to show.

What the change words mean

In the recipe box, the changes are marked for you:

• no or without an ingredient — leave it out.
• extra or add an ingredient — add it, or add more of it.

Receipts and Printing

The PrepStation can print a kitchen ticket each time you complete an order. This is not a customer receipt. It is a prep ticket for the kitchen: a paper record of what was made and who made it.

Print on Completion

When you complete an order by tapping its card, the ticket prints on its own. There is no separate print button to press. It comes out as part of finishing the order, as long as printing is turned on.

If printing is turned off, the order still completes as normal. Nothing prints.

Turn Printing On or Off

The Printer button on the toolbar shows the current state:

• ON in green — a ticket prints with every completed order.
• OFF in red — nothing prints. Orders still complete.

Tap the Printer button to switch between on and off. A short message confirms the change. Your choice is remembered, even after the station restarts.

Switch to a Different Printer

To use a different printer, hold the Printer button for about half a second. A list of the printers on this station appears. Tap the one you want. This is handy if you need to move to another printer during service, or if a printer has been swapped out.

What the Ticket Shows

Each kitchen ticket shows:

• Order number — large, at the top, without the letter in front. If the order is a split, the word "SPLIT" prints below it.
• Order type and station — "Eat In" or "Takeaway" on the left, the station number on the right.
• Made by — the name of whoever completed the order.
• The items — each one with its quantity, for example "2x Classic Savoury Crepe".
• Changes and notes — anything like "no cheese, extra ham" or "make it well done" prints under the item it belongs to.
• Allergens — listed under the item when there are any.
• Times — when the order came in and when the ticket printed, along the bottom.

Shift Management

The PrepStation shows who is logged in at each screen. Your name goes on every receipt printed while you are logged in.

Log in for your shift

When you start, tap Login in the toolbar. A window opens with everyone's names. Tap your name. A green message confirms you are logged in.

Once you are logged in:

• The status bar shows a green dot and your name.
• The toolbar button changes to Logout.
• Your name goes on every receipt you print.
• The other screens can see you are logged in here.

You can only be logged in at one screen at a time. If you tap your name and you are already logged in somewhere else, a message tells you which screen, and sends you back to pick again. Log out of the other screen first.

Log out

To log out, tap Logout in the toolbar. The status bar goes back to a red dot and "No user", and the button changes back to Login.

Logging out does not clear the orders on screen. The cards stay up and keep counting time. But nobody can complete or undo an order until someone logs in again.

Hand over to the next person

When someone takes over the screen at a shift change:

1. Tap Logout.
2. The next person taps Login and picks their name.
3. The orders on screen stay put — nothing is lost.
4. From now on, any order they complete has their name on the receipt.

If the screen restarts

If the screen restarts — after a power cut or an update — it keeps you logged in. If anything is unclear, it just asks you to tap Login and pick your name again.

Clock in and out with your pass

Logging in at the prep screen is not the same as clocking in. The prep screen shows who is at the screen. Clocking in records the hours you actually work.

To clock in or out at the till:

1. Open Clock In / Out.
2. Tap Scan to clock in / out.
3. Hold your ORVO wallet pass up to the camera.

The till reads your pass and works out whether you are clocking in or out from your last scan. You see a confirmation, and your name appears on the day's board with a running timer. Whoever scans is who clocks.

If a clock time is wrong

If a time is wrong, a scan was missed, or someone forgot to clock out, ask a manager to sort it. You cannot change your own clock times.

Troubleshooting

Most things you hit during service you can sort out yourself in a few taps. Here are the common ones.

Printer not printing

If receipts stop coming out when you complete orders, check these in order:

1. Check the Printer button — Look at the Printer button in the toolbar. If it says OFF in red, printing is switched off. Tap it once to turn it back ON.
2. Check the printer is on — Most receipt printers have a small light on the front. If it's dark, switch the printer on.
3. Check the paper — Open the printer cover. If the roll has run out or jammed, put a fresh roll in.
4. Check the cable — Make sure the printer cable is pushed in firmly at both ends.
5. Turn the printer off and on — Switch it off, wait ten seconds, switch it back on.
6. Try another printer — Press and hold the Printer button to pick a different printer.

Orders not appearing

If orders sent from the till aren't showing on your screen:

1. Check your station mode — Orders are split by station. If yours is set for food and an order has only drinks on it, it won't come to you. Look at the status bar to see your station's mode.
2. Check the network — If your screen is on a different machine from the till, make sure it's still connected to the network.
3. Restart the screen — Tap Exit, then open the PrepStation again. When it starts up it picks up every order that's waiting.

Transfer not working

If you can't send an order to another station:

• Transfer button greyed out — There's no other matching station set up to send to. Ask your manager.
• "Not logged in" warning — Nobody is logged in on the station you're trying to send to. Someone needs to log in there first.
• "No compatible stations available" — There's no other station of the same type to receive the order.
• Transfer fails — The other station can't be reached. Check it's switched on and connected, or ask your manager.

Undo not working

If tapping Undo doesn't bring an order back:

• "No files to undo" — Undo only brings back the last few completed orders. If it was longer ago than that, it's gone from Undo.
• You're not logged in — Undo needs you logged in. Log in when the screen asks and try again.

Recipe shows no ingredients

If you press and hold an item and the recipe pops up empty, that item probably hasn't been set up yet — it's usually a new menu item. Tell your manager so they can add its recipe.

Restarting the PrepStation

If the screen is behaving oddly, a restart usually clears it:

1. Normal restart — Tap the red Exit button, then open the PrepStation again.
2. If it's completely frozen — Press Alt + F4. If nothing happens, get your manager rather than trying to force it during service.

Orders queueing up

When it's very busy, more orders may be waiting than fit on the screen at once, so they queue and drop in as you clear the ones in front. That's normal during a rush — just work through the oldest first.

Still stuck

If none of the above sorts it, ask your manager. They can look into it further or get in touch with ORVO support.

Managing Orders

The Expediter is where you move orders between stations. It shows every order across your stations, and you use it to send an order to another station, split it, pause it, or bring back one that's gone. You finish orders on the prep station itself, not here.

Each order card shows its number, how many items, how long it's been waiting, and a label when one applies (RECALL, SPLIT, PAUSED). Press and hold a card for half a second to open the quick actions, then pick one. The same actions sit in the bottom bar once an order is selected.

Transfer Mode

Transfer sends an order to another station. Use it when an order lands at the wrong station, or when you need to move it to spread the work.

To transfer an order:

1. Tap the Transfer button. You need to be logged in — if you're not, the login window comes up first.
2. If there's only one matching station and someone is logged in there, transfer starts straight away with that station picked.
3. If there's more than one, a list appears showing each station's name, who's logged in, and how many items it has. Stations with nobody logged in are greyed out. Pick the one you want.
4. An orange bar appears to show you're in transfer mode, and the button now reads "Cancel Transfer".
5. Tap the order you want to send. It moves to the other station and clears off yours.

To back out without sending anything, tap Cancel Transfer.

Splitting Orders

While you're in transfer mode, you can split an order — send some items to another station and keep the rest on yours. A Split button shows on each card once transfer mode is on.

Split only works on an order that hasn't been split already and has at least two items. To split an order:

1. Start transfer mode and pick the station you're sending to (as above).
2. Tap Split on the order you want to break up.
3. The split window lists the items. Tap a single item to switch it between send and keep. For an item with more than one (say 3x Crepe), use the + and - buttons to choose how many to send.
4. Tap Send to confirm. You have to send at least one item and keep at least one.

The order then becomes two halves. Both keep the original number and show a SPLIT label. A split order can't be split again.

Pausing and Resuming

Pause holds an order without losing it — handy when a customer steps away or you're waiting on something. Open the quick actions on the card and tap Pause. The card goes grey and shows a PAUSED label. The timer keeps counting, so you still see the real wait time.

To bring it back, open the actions on the paused card and tap Resume. It returns to where it was — if it was a recalled or split order, it goes back to that.

To pause everything at once, tap Pause All. It pauses every order across all stations.

Recalling an Order

Recall brings a finished order back onto the screen to make again — for example a dish that was wrong or needs redoing. Tap Recall from the quick actions. The order comes back with a RECALL label, and anything that's changed (items added or removed) is highlighted so the station can see what's different.